Privacy Policy

1Scope and Applicability

This Privacy Policy applies to all personal information collected, processed, stored, or disclosed by 82ph Casino ("82ph," "we," "us," or "the Company") in connection with the operation of the online gaming platform accessible at 82ph.vip ("Platform"). It applies to all registered players, prospective players who interact with the registration or inquiry process, and all visitors to the Platform, regardless of the device or network used to access it.

This Policy forms an integral part of the 82ph Casino Terms & Conditions. By creating an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2Data Controller Information

The data controller responsible for the personal information processed through the Platform is 82ph Casino, operating the website 82ph.vip. For all data privacy inquiries, requests to exercise data subject rights, or privacy-related complaints, the designated Data Protection Officer (DPO) can be reached at:

• Email: [email protected]
• Platform: 82ph.vip
• Jurisdiction: Republic of the Philippines

All privacy-related correspondence should be clearly identified with the subject line "Data Privacy Request" to ensure prompt routing to the DPO.

3Personal Data We Collect

82ph Casino collects personal data through the following means: directly from you during registration and account use, automatically through your interaction with the Platform, and in limited cases from third-party service providers involved in payment processing or identity verification. The categories of personal data collected include:

We do not collect sensitive personal information (as defined under RA 10173, including health information, political opinions, religious beliefs, or biometric data) unless required for specific regulatory compliance purposes, in which case explicit consent will be sought.

4Legal Bases for Processing

82ph Casino processes personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given freely given, specific, informed, and unambiguous consent to the processing of your personal data for one or more specific purposes (e.g., marketing communications);
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and 82ph Casino (i.e., the Terms & Conditions you accepted upon registration), including the operation of your account and the provision of gaming services;
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which 82ph Casino is subject, including anti-money laundering (AML) requirements under the AMLA, tax obligations, and PAGCOR regulatory requirements;
• Legitimate Interests: Where processing is necessary for legitimate interests pursued by 82ph Casino, provided such interests are not overridden by your rights and freedoms — including platform security, fraud prevention, and responsible gaming compliance.

5How We Use Your Personal Data

82ph Casino uses the personal data we collect for the following purposes:

• To register and maintain your player account, including verifying your identity and age (21+ requirement);
• To process deposits, withdrawals, and account transactions through your chosen payment method (GCash, PayMaya, bank transfer, or other accepted methods);
• To deliver the gaming services available on the Platform, including live casino, slots, sports betting, bingo, and e-sabong;
• To administer bonuses, promotions, and the VIP loyalty program;
• To provide customer support and respond to complaints, queries, and account-related requests;
• To detect, investigate, and prevent fraud, money laundering, unauthorized access, and other prohibited activities;
• To comply with applicable laws and regulatory requirements, including PAGCOR guidelines and AML obligations;
• To enforce our Terms & Conditions and protect the rights, property, and safety of 82ph Casino, its players, and third parties;
• To administer responsible gaming tools, including the monitoring of gaming patterns where self-imposed limits are in effect;
• To send transactional communications (e.g., account confirmations, withdrawal notifications, security alerts) and, where consent has been given, promotional communications.

82ph Casino does not use personal data for fully automated decision-making that produces legal effects or similarly significant outcomes without human oversight.

6Disclosure of Personal Data

6.1 Third-Party Service Providers

82ph Casino may share your personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash/GXI, PayMaya/Maya Bank, BancNet partner banks), identity verification providers, game software licensors, IT infrastructure providers, and customer support technology platforms. All such providers are contractually required to process personal data only on our instructions and to implement appropriate security measures.

6.2 Regulatory and Law Enforcement Authorities

82ph Casino may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue, or other competent Philippine authorities where required to do so by law, court order, or regulatory directive, without requiring your consent for such disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving 82ph Casino, personal data held by the Platform may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Affected players will be notified of any such transfer in advance.

7Cookies and Tracking Technologies

The Platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and collect analytical data. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, authentication state, and security tokens. These cannot be disabled without affecting core functionality;
• Performance and Analytics Cookies: Used to understand how players interact with the Platform, identify technical issues, and measure the effectiveness of features. Data collected is aggregated and anonymized;
• Preference Cookies: Used to remember your language preferences, display settings, and last-visited game categories;
• Marketing Cookies: Used to deliver relevant promotional content, where you have provided consent. You may withdraw consent for marketing cookies at any time through your browser settings.

You may control or delete cookies through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the Platform.

8Data Retention

82ph Casino retains personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AMLA and PAGCOR requirements;
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, or longer where required by BIR or AMLC regulations;
• Gaming activity data: Retained for three (3) years following the date of the session or transaction;
• Support and communications data: Retained for two (2) years from the date of the last interaction, or longer if the communication relates to an unresolved complaint or legal matter;
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymized.

9Data Security

82ph Casino implements a multi-layered security framework to protect personal data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:

• AES-256 encryption for data at rest across all storage systems;
• TLS 1.3 encryption for all data in transit between your device and our servers;
• Multi-factor authentication requirements for all administrative access to systems holding personal data;
• Role-based access controls ensuring that employees access only the data necessary for their specific function;
• Regular independent penetration testing and security audits;
• Automated intrusion detection and anomaly monitoring systems operating continuously.

While 82ph Casino applies industry-standard security practices, no system of transmission over the internet or electronic storage is completely secure. Players are encouraged to use strong passwords, enable two-factor authentication on their accounts, and notify us promptly of any suspected unauthorized access.

10Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 82ph Casino:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request." We will respond within ten (10) business days of receiving a verified request.

11Children and Minors

82ph Casino does not knowingly collect personal data from individuals under the age of 21 years. The Platform is expressly restricted to persons aged 21 and above in accordance with PAGCOR regulations governing online gambling in the Philippines. Age verification is conducted at registration and KYC stages. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and permanently close the associated account. If you believe a minor has registered on the Platform, please contact us at [email protected].

12Cross-Border Data Transfers

In certain operational circumstances, personal data may be transferred to and processed by service providers located outside the Republic of the Philippines — for example, where cloud infrastructure providers or international game software licensors are involved. Any such transfer is conducted in compliance with Section 21 of the Data Privacy Act of 2012 and NPC guidelines on cross-border data flows. 82ph Casino ensures that recipients of personal data outside the Philippines provide an adequate level of protection through contractual data processing agreements aligned with Philippine data protection standards.

13Amendments to This Policy

82ph Casino reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Material changes will be communicated to registered players via email notification or a prominent in-Platform notice at least fourteen (14) days before the effective date of the change. The most current version of this Policy will always be accessible at 82ph.vip/privacy-policy. Continued use of the Platform after the effective date of an amendment constitutes your acceptance of the updated Policy.

14Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 82ph Casino, please contact our Data Protection Officer:

• Email: [email protected] (Data Protection Officer)
• Subject Line: "Data Privacy Request" or "Data Privacy Complaint"
• Response Time: Within 10 business days of verified receipt

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint with the NPC is available on their official website.